Who is responsible for your data
The data controller is themi.pro, the studio behind the themes showcased on this site. We publish a brand contact rather than a personal name. For anything related to your privacy — including the requests described below — email support@themi.pro.
What we collect, and why
We do not collect personal data in the background. We hold what you choose to send us, and there are two ways to send it: the contact form on this site, or an email written straight to our support address.
Through the contact form
When you send a support or sales message with the form, we record:
- your name;
- your email address;
- your store URL, and which theme you are asking about, if you tell us;
- the subject and the message you write;
- any optional screenshots or PDFs you attach — these are stored with our file/CDN provider (Bunny.net) and linked from our database, so we can view them while handling your request;
- a salted, one-way hash of your IP address — never the raw IP. The hash lets us limit abuse without storing an identifier we could reverse back to you;
- timestamps and the status of your request (for example, open or answered).
By email
If you email us instead, that message reaches us through our email provider (Resend) and is stored the same way: the message itself, any attachments, your name and address as your mail program sends them, anyone you copy in, the subject, and the technical headers that let us keep a conversation threaded. Replies are grouped with the message they answer, so a support conversation stays readable as one thread.
The replies we send you
Our replies are kept in that same thread. We may also send an automatic acknowledgment as soon as a message arrives, so you know it landed.
Alongside each reply we store what our email provider reports back about it: whether it was delivered or bounced, and whether it was opened or a link inside it was clicked. We use that only to know whether our answer actually reached you. It applies to email we send, never to your browsing — there is no equivalent tracking anywhere on this website. If you would rather not be counted, setting your mail program to block remote images stops an open from registering.
We use all of this for a single purpose: to read and answer the request you sent us, and to keep a record of our support conversation so we can help you again later.
Where your data is stored and processed
themi.pro is a mostly-static site with a thin form backend. We rely on a small number of service providers, each of which processes your data only on our behalf:
- Vercel — hosts the site and runs the contact form's backend.
- MongoDB Atlas — the database that stores your message and the support thread it belongs to (name, email, store URL, subject, message, the salted IP hash, and status).
- Bunny.net — stores and serves any screenshots, PDFs, or email attachments.
- Resend — delivers the email we send you, and receives the email you send us.
- Telegram — carries a private alert to us when a message arrives or is answered, so that we notice it quickly. The alert holds your name or email address, the subject, and a short extract of the message, and it goes to a single private chat only we can read.
We do not use any advertising, third-party email-marketing, or cross-site tracking services.
These providers operate internationally, so your data may be stored or processed outside the country you live in, including in the United States. Keeping the list this short is deliberate: every additional service is another place your message would have to travel to.
Our lawful basis
We process the details in your contact form to respond to the request you sent us — that is, to act on your request and out of our legitimate interest in supporting the themes we make. We process the salted IP hash on the basis of our legitimate interest in preventing spam and abuse; it is minimized by design, because a one-way hash with no raw IP behind it carries no standalone identifying value.
How long we keep it
We keep contact submissions so we have a history of the support we have provided — we do not auto-delete them. We can also delete your data on request, as described below.
We do not sell or share your data
themi.pro does not sell or share your personal data. We do not trade it, rent it, or hand it to advertisers. The only third parties that touch it are the service providers named above, acting strictly to run this site and deliver our email on our behalf.
Your rights
Depending on where you live, you have rights over your personal data. We honor them regardless of your location.
Under the GDPR and UK GDPR, you can request access to your data, rectification of inaccurate data, erasure, portability, restriction of processing, and you can object to processing.
Under the CCPA and CPRA, you have the right to know what we collect, to delete it, to correct it, to opt out of the sale or sharing of your data (which we do not do in any case), and to non-discrimination for exercising any of these rights.
To exercise any of these rights, email support@themi.pro. We will verify your request and respond within a reasonable time. Erasure requests are honored by permanently removing your record and any attached files.
Cookies and tracking
This site sets no advertising or cross-site tracking cookies, so it shows no cookie consent banner. The only cookie we set is a strictly-necessary session cookie used by our private admin dashboard — it is set only when a site administrator signs in, never for ordinary visitors.
Email is the one exception, and it is described above: the replies we send you report back whether they were delivered and opened. Nothing on this website does anything comparable.
Purchases and terms
themi.pro showcases themes and links out to the Shopify Theme Store. All purchases, installation, licensing, and refunds happen on Shopify and are governed by Shopify's own terms and license — nothing transactional happens on this site, and we never see your payment details. The terms covering this website, our documentation, and the support we provide are set out separately in our terms of use.
Changes to this policy
If our data handling changes, we will update this page and revise the date above. For any question about your privacy, email support@themi.pro.